Tracking Ticket Status
Understanding ticket statuses and how to update them as work progresses.
Last updated: 15 January 2026|Everyone
Tracking Ticket Status
Every maintenance ticket has a status that reflects the current stage of the repair process.
Statuses
| Status | Meaning |
|---|---|
| Open | Ticket has been created but no work has started |
| In Progress | A contractor has been assigned and work is underway |
| Awaiting Parts | Work is paused while waiting for materials or parts |
| Completed | The work has been finished |
| Closed | The ticket is resolved and archived |
Updating Status
- Open the maintenance ticket.
- Click the Status dropdown.
- Select the new status.
- Optionally add a note explaining the change.
- Click Update.
Status Notifications
When a ticket's status changes, notifications are sent to:
- The tenant who reported the issue.
- The assigned contractor.
- The landlord (you).
Status Timeline
Each ticket shows a timeline of all status changes with timestamps and notes, providing a complete audit trail of the repair process.
Filtering by Status
On the Maintenance page, use the status filter to view:
- All open tickets requiring attention.
- In-progress tickets to monitor.
- Completed tickets awaiting review.
Tip: Update ticket statuses promptly to keep tenants informed and maintain a clear record of response times.
ticket statustrackingopenin progresscompletedclosed
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