uselatch
AI & Automation

Meet Matt,
your always-on property operator.

Matt handles routine operational work across maintenance, communication, rent follow-up, and compliance monitoring so you can focus on strategic portfolio decisions.

Before & After

Replace reactive admin with proactive AI operations.

Matt turns fragmented day-to-day tasks into one coordinated operating layer for your portfolio.

Without Matt

Manual operations

  • Manually triaging every maintenance and tenant message
  • Repeating the same rent and arrears follow-up conversations
  • Switching between inboxes, spreadsheets, and contractor contacts
  • Compliance deadlines checked reactively instead of proactively
  • Slow response times during evenings, weekends, and holidays

With Matt

AI-assisted operations

  • Matt handles first-line operations and routes only exceptions
  • Consistent, automated communication flows with clear escalation
  • Unified task context across maintenance, rent, and compliance
  • Proactive nudges before issues become urgent
  • 24/7 responsiveness without growing admin overhead
How It Works

One assistant across your highest-frequency tasks.

Matt continuously monitors operational signals, executes routine actions, and escalates only when a human decision is needed.

Operations

1
2
3
4
Matt Assistant Console
Maintenance Triage
Tenant reports boiler issue
Matt checks urgency and context
Engineer options prepared
Appointment confirmation sent
Key Benefits

Built for reliable, scalable portfolio operations.

24/7 Operational Coverage

Matt keeps core workflows moving outside standard hours without losing response quality.

Maintenance Coordination

Triage requests, prepare responses, and route tasks quickly to reduce resolution time.

Consistent Communication

Use reliable, policy-aligned tenant and contractor messaging across recurring scenarios.

Compliance Awareness

Track deadlines and surface renewal actions before risk windows become urgent.

Smart Automation

Turn noisy operational signals into coordinated actions.

Matt acts like an operational control layer: detecting events, proposing next steps, and keeping teams aligned across workflows.

Signal detected

Matt captures events from messages, payments, and compliance data.

Context assembled

Relevant property, lease, and tenant context is prepared automatically.

Action proposed

Matt drafts communications or task routes with clear recommendations.

Outcome tracked

Status updates and next-step nudges keep operations moving forward.

Outcomes

24/7

assistant availability

<5m

typical first-response support speed

1

unified assistant across key workflows

Capabilities

Everything you need, built in.

Maintenance request coordination and contractor dispatch
Automated rent payment verification and follow-up
Compliance deadline tracking and renewal alerts
Tenant communication drafting and management
Document analysis and information extraction
Portfolio performance reports on demand
Inbound email processing and smart routing
Viewing and inspection scheduling support
Secure By Design

Enterprise-minded controls for AI-assisted operations.

Matt supports your team with secure workflows, traceable actions, and controlled access across portfolio operations.

Operational data protected across workflows
Access controls for teams and permissions
Secure handling of assistant-triggered actions
Auditable assistant activity context

Ready to run operations with AI support?

Put Matt on your team and automate the repetitive work that slows down portfolio growth.

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