Closing and Archiving Tickets

Closing and Archiving Tickets

Once maintenance work is finished, close the ticket to keep your maintenance queue clean and your records complete.

Completing a Ticket

1. Open the maintenance ticket.
2. Click Mark as Completed.
3. Fill in the completion details:
   • Completion Date — When the work was finished.
   • Final Cost — The total cost of the repair (parts and labour).
   • Completion Notes — A summary of what was done.
4. Optionally attach photos of the completed work.
5. Click Complete.

Recording Costs

The final cost you enter can optionally create a linked expense record:

• Toggle Create Expense when completing the ticket.
• The expense is automatically categorised as "Repairs & Maintenance".
• The receipt can be attached to the expense.

Closing vs Completing

• Completed — Work is done but the ticket is still visible in your active list for review.
• Closed — The ticket is archived and moves to history. Use this after you have reviewed the completed work.

To close a completed ticket, click Close Ticket.

Reopening

If an issue recurs, you can reopen a closed ticket:

1. Find the ticket in your maintenance history.
2. Click Reopen.
3. The ticket returns to your active queue.

Tip: Always record the final cost when closing tickets — this data feeds into your maintenance cost reports and helps with budgeting.