Every repair request,
fully under control.
Turn late-night messages and scattered updates into a structured workflow. Tenants report issues with photos, you assign trusted contractors, and everyone sees live progress until the job is complete.
The old way vs the Latch way.
Stop coordinating maintenance across disconnected tools. Latch gives you one professional system from first report to resolution.
Without Latch
Manual maintenance coordination
- Urgent tenant messages spread across WhatsApp, email, and phone
- No clear ownership for who is handling each repair
- Contractors missing details, then asking for updates again
- Repair costs approved without a clean quote trail
- Tenants chasing repeatedly because nobody sees live status
With Latch
Structured maintenance workflow
- One structured ticket per issue with photos and priority
- Clear assignment to contractor with full job context
- Status automation keeps tenants and landlords aligned
- Quote, approval, and invoice timeline stored in one place
- Portfolio-wide view of open, overdue, and completed jobs
From repair request to resolution.
Four steps. Clear accountability. Every stakeholder updated automatically.
Log Issue
Tenants submit detailed repair tickets with photos and priority.
Assign Contractor
Route to the right contractor with context, availability, and SLA targets.
Automate Updates
Keep tenants and teams informed as status changes or deadlines approach.
Close with Proof
Capture completion notes, attach invoices, and retain a full audit history.
Complete visibility into every repair.
Track open jobs, contractor progress, SLA risk, and portfolio-wide performance in one operational command center.
Open
4
In Progress
6
Overdue
1
Live Ticket Queue
Built for operational clarity.
Priority-Based Ticketing
Standardize every repair request with priorities, owners, and status so urgent work gets handled first.
Proactive Notifications
Keep tenants and contractors aligned with automatic updates, reminders, and escalation alerts.
Quote and Invoice Trail
Store quotes, work notes, and final invoices on each job for clean accountability.
Performance Reporting
Track SLA performance, completion rates, and repair backlog across your portfolio.
Keep every job moving.
Latch automates updates, SLA timers, and escalation alerts so no ticket goes cold. You spend less time chasing and more time making decisions.
Issue Logged
Tenant submits leak report with photos
Assigned
Contractor receives full brief and access notes
SLA Monitor
Timers track response and completion windows
Escalation
Overdue jobs trigger urgency alerts
Job Closed
Work verified and tenant notified automatically
Faster average issue resolution
Tickets updated within SLA
Less manual chasing and follow-up
Saved monthly on repair admin
Everything you need, built in.
Maintenance records secured to enterprise-grade standards.
Every ticket, attachment, and contractor update is encrypted in transit and at rest. Full audit history helps you prove what was done, when, and by whom.
Ready to modernize maintenance operations?
Give tenants a better repair experience while keeping contractors and property teams fully aligned. Start your free trial today.