Creating a Maintenance Ticket

Creating a Maintenance Ticket

Maintenance tickets track repair and upkeep work across your properties.

Steps

1. Click Maintenance in the sidebar.
2. Click Create Ticket.
3. Fill in the ticket details:
   • Title — A brief description of the issue (e.g. "Leaking tap in kitchen").
   • Description — A detailed explanation of the problem.
   • Property / Unit — Select the property and unit affected.
   • Priority — Choose Emergency, Urgent, or Routine.
   • Category — Plumbing, Electrical, Structural, Appliances, External, or Other.
4. Optionally attach photos of the issue.
5. Click Create Ticket.

Who Can Create Tickets

• Landlords — From the Maintenance section or via the AI agent.
• Tenants — From the Tenant Portal.
• AI Agent — The maintenance coordinator blueprint can create tickets from chat.

After Creation

The ticket appears in your maintenance queue with its priority and status. You can then:

• Assign a contractor to handle the work.
• Communicate with the tenant about next steps.
• Track progress through status updates.

Tip: Encourage tenants to include photos when reporting issues — this helps contractors prepare before visiting the property.