uselatch
LETTINGS & TENANTS

Every tenant message, clear and on time.

Centralize conversations, draft faster with AI assistance, and keep a complete audit trail across email and in-app messages.

Start Free TrialSee How It Works
Before & After

The old way vs the Latch way.

Replace fragmented communication with one professional workflow that keeps responses fast, documented, and consistent.

Without Latch

Manual communication juggling

  • Messages split across text, email, and WhatsApp
  • Slow responses because context is scattered
  • No clear record of promises or follow-ups
  • Urgent maintenance requests buried in inbox noise
  • Stressful disputes with incomplete communication history

With Latch

Professional tenant communication

  • One threaded inbox per tenant and property
  • AI-assisted drafts for faster, consistent replies
  • Priority labels for urgent and overdue conversations
  • Full communication timeline with attachments
  • Audit-ready history for disputes and compliance
How It Works

From inbound message to resolved.

Four steps to keep every tenant conversation fast, documented, and professional.

Capture

Collect messages from email and in-app chat into one thread.

Rent queryOpen
Leaky tapOpen
Viewing requestOpen

Draft

Generate AI-assisted replies with tenant and property context.

Drafting response with property context...

Send

Approve and send clear responses with attachments and notes.

Sent to Tenant
Sent to Agent
Sent to Owner

Follow Up

Track SLAs, reminders, and unresolved threads automatically.

Follow-up due in 2 hours
Pending action
Teams respond 2x faster with centralized threads
Dashboard

One inbox for your entire portfolio.

See open threads, urgent requests, and response performance in a single operational view.

Open Threads

24

Awaiting Reply

7

Resolved Today

18

Recent Conversations

12 Oak Ave - Boiler pressure

Updated 12 mins ago

Open

7 Kings Row - Rent query

Updated 12 mins ago

Open

Birch Lane - Viewing request

Updated 12 mins ago

Open

Maple Drive - Deposit return

Updated 12 mins ago

Open
Key Benefits

Built for responsive communication.

Unified Conversations

Bring in-app messages and tenant emails into one timeline per property and tenancy.

Threaded history

Attachment support

No lost context

AI Reply Assistance

Draft clear, professional responses using previous messages and property details automatically.

Tone-consistent drafts

One-click edit + send

Faster first response

Priority Triage

Flag urgent maintenance and overdue threads so your team always handles the highest-risk messages first.

Urgency labels

SLA monitoring

Escalation cues

Audit-Ready Trail

Keep a searchable, timestamped communication record for compliance, disputes, and handovers.

Full timeline

Exportable history

Defensible documentation

0%

Threads answered within SLA

0m

Average first-response time

0%

Messages drafted with AI

0hrs

Saved per week per manager

Capabilities

Everything you need, built in.

Two-way in-app messaging linked to properties and tenancies
Email sync for inbound and outbound tenant communication
AI-generated response drafts with editable suggestions
Priority flags for urgent maintenance and arrears messages
Assignment and ownership by staff member or agent
Saved templates for common tenant scenarios
Attachment support for documents and photos
Thread-level internal notes and collaboration
Full searchable communication history
Audit-ready export for compliance and disputes
Connected Platform

Works with everything seamlessly.

Ready to modernize tenant communication?

Join landlords and agents using Latch to respond faster, reduce risk, and keep every conversation organized.

Start Free TrialView Pricing
30-day free trial
Cancel anytime
Set up in minutes