uselatch
LETTINGS & TENANTS

Every viewing,
perfectly orchestrated.

Stop juggling calls, text chains, and calendar clashes. Latch schedules viewings, sends reminders, and captures outcomes in one streamlined workflow so you let faster with less admin.

Before & After

The old way vs the Latch way.

Replace manual coordination with a viewing workflow designed to reduce no-shows, increase follow-through, and keep your pipeline moving.

Without Latch

Manual viewing coordination

  • Back-and-forth texting to lock in times
  • Double-booked slots and diary conflicts
  • No-shows caused by missed confirmations
  • Viewing notes scattered across inboxes
  • No clear conversion view from enquiry to application

With Latch

Automated viewing operations

  • Self-serve slot booking with synced calendars
  • Automated confirmations and reminder nudges
  • Structured post-viewing feedback capture
  • Instant outcome logging per applicant
  • Live pipeline visibility across every property
How It Works

From enquiry to application.

Four steps. Less chasing. More completed viewings that convert.

Send Invite

Share one booking flow with your applicant and let them choose a slot.

New enquiry

ApplicantAmelia White
Property12 Oak Avenue
StatusInvite ready

Lock Slot

Slots sync with your calendar in real time to prevent clashes.

Available slots

Tue 10:30
Tue 18:00
Wed 09:15
Thu 17:30

Auto Reminders

Latch confirms attendance and sends staged reminders automatically.

Log Outcome

Capture feedback and next steps immediately after each viewing.

Post-viewing task

Request feedback and outcome from agent.
Teams save 6+ hours per property each month on viewing admin
Dashboard

Total visibility from invite to outcome.

See upcoming slots, attendance risk, and conversion signals in one clean workflow view.

This Week

18

Confirmed

14

No-show Risk

2

Upcoming Viewings

12 Oak Avenue - Amelia WhiteTue 18:00Confirmed
7 King's Row - Daniel FoxWed 09:15Pending
The Orchards - Sophie EvansWed 17:30Confirmed
Birch Lane - Luca ReedThu 10:45At risk
Key Benefits

Built for faster lets.

Live Slot Management

Publish availability and let applicants book instantly without calendar collisions.

Automatic Reminders

Reduce no-shows with staged reminders and attendance confirmations.

Feedback Capture

Collect structured post-viewing feedback so every viewing informs your next move.

Conversion Visibility

Track booked, attended, and applied rates per property in one reporting layer.

Smart Automation

From booking to follow-up, automatic.

Set your process once. Latch handles confirmations, reminders, and post-viewing tasks so your team can focus on matching the right tenant.

Instant invite links from every enquiry
Automated 24-hour and 2-hour reminder flow
Outcome tasks created after each viewing

Enquiry Received

Applicant requests a viewing from your listing

Invite Sent

Booking link delivered instantly by email and SMS

24 Hours Before

Confirmation reminder sent automatically

2 Hours Before

Final nudge reduces day-of no-shows

Outcome Logged

Feedback captured and next step created

0%

Average reduction in no-shows

0h

Median time from enquiry to viewing

0%

Viewing-to-application conversion

0+ hrs

Saved monthly per active property

Capabilities

Everything you need, built in.

Publish bookable viewing slots per property
Sync availability with Google and Outlook calendars
Send instant booking confirmations by email and SMS
Automated reminder cadence (24h and 2h)
Capture structured post-viewing feedback
Track outcomes: attended, no-show, applied, declined
Assign viewings to team members or external agents
Log full communication timeline for every applicant
Measure show rate and application conversion by property
Trigger next-step tasks from viewing outcomes
Secure By Default

Viewing data secured to enterprise-grade standards.

Every invite, confirmation, and feedback response is protected with strong encryption and full activity traceability.

Applicant data encrypted at rest and in transit
Role-based access to viewing records and notes
Consent-aware communication history
Audit trail for every invite, reminder, and outcome

Ready to run smoother, higher-converting viewings?

Join landlords and letting teams using Latch to reduce no-shows, speed up follow-ups, and fill vacancies faster.

30-day free trial
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