Communicating with Tenants and Contractors

Communicating with Tenants and Contractors

Each maintenance ticket has a built-in messaging thread that keeps all communication in one place.

Adding a Message

1. Open the maintenance ticket.
2. Scroll to the Messages section.
3. Type your message in the text field.
4. Optionally attach a photo or document.
5. Click Send.

Who Sees Messages

Messages are visible to:

• The landlord (you and your team).
• The tenant who reported the issue.
• The assigned contractor.

You can choose to send a message to all parties or only to specific recipients using the Send To dropdown.

Notifications

When a new message is posted, recipients receive:

• An email notification with the message content.
• An in-app notification visible from the bell icon.

Scheduling Access

Use the messaging system to coordinate access for contractors:

1. Ask the contractor for their available dates.
2. Propose times to the tenant.
3. Confirm the appointment in the thread.

This creates a documented record of the agreed access arrangement.

Best Practices

• Keep all communication within the ticket thread for a clear audit trail.
• Attach photos of completed work for the tenant to review.
• Notify the tenant when work is finished.

Tip: Using the ticket messaging system instead of personal texts or calls ensures everything is documented if disputes arise.