Updating Your Contact Details

Updating Your Contact Details

Keep your contact information current so your landlord can reach you when needed.

Accessing Your Profile

1. Log in to the Tenant Portal.
2. Click your avatar or name in the top right.
3. Select Profile.

Editable Fields

• Full Name — Update if your name has changed.
• Email Address — Your primary contact email (also used for login).
• Phone Number — Your mobile or home phone number.
• Emergency Contact — Name and phone number of someone to contact in an emergency.

Changing Your Email

1. Enter the new email address.
2. Click Save.
3. A verification email is sent to the new address.
4. Click the verification link to confirm.
5. Your login email updates to the new address.

Emergency Contact

Your emergency contact is used in situations where you cannot be reached:

• Property emergencies (flood, fire, gas leak).
• Welfare checks if you are unresponsive.

We recommend keeping this up to date at all times.

Contact Visibility

Your contact details are visible to:

• Your landlord and their team.
• Contractors assigned to your maintenance tickets (phone number only, for arranging access).

Your contact information is never shared publicly.

Tip: Update your emergency contact whenever it changes — this ensures someone can always be reached about your property in urgent situations.