Changing Your Password

Changing Your Password

Regularly updating your password helps keep your account secure.

Changing Your Password

1. Go to Settings > Security.
2. Click Change Password.
3. Enter your current password.
4. Enter your new password (must meet the password requirements).
5. Confirm the new password.
6. Click Update Password.

Password Requirements

Your new password must:

• Be at least 8 characters long.
• Contain at least one uppercase letter.
• Contain at least one number.
• Be different from your current password.

Forgotten Password

If you have forgotten your password:

1. Go to the Latch login page.
2. Click Forgot Password.
3. Enter your email address.
4. Check your inbox for a password reset email.
5. Click the reset link.
6. Enter and confirm your new password.
7. Log in with your new password.

Reset Link Issues

• The link expires after 1 hour.
• Check spam/junk if you do not receive the email.
• Only the most recent reset link is valid.

Session Management

After changing your password:

• All other devices are automatically signed out.
• You remain signed in on the current device.

Tip: Use a password manager to generate and store strong, unique passwords — this is the most effective way to secure your account.