Reporting Maintenance Issues

Reporting Maintenance Issues

Report maintenance issues directly through the Tenant Portal so your landlord can arrange repairs quickly.

Submitting a Request

1. Log in to the Tenant Portal.
2. Click Report Issue or navigate to Maintenance.
3. Fill in the details:
   • Title — A brief description (e.g. "Leaking tap in bathroom").
   • Description — Explain the issue in detail. Include when it started and how it affects you.
   • Room / Area — Where in the property the issue is.
   • Priority — How urgent is it?
     • Emergency — Safety risk, flooding, gas leak (call emergency services first if needed).
     • Urgent — Significantly affects your living conditions.
     • Routine — Non-urgent repair or improvement.
4. Attach Photos — Take photos of the issue and upload them.
5. Click Submit.

What Happens Next

1. Your landlord receives a notification about the request.
2. They review the issue and may assign a contractor.
3. You receive updates as the ticket progresses through each status.
4. The contractor may contact you to arrange access.
5. Once the work is done, the ticket is marked as completed.

Tracking Your Requests

View all your maintenance requests and their current status from the Maintenance section. Click any request to see the full history and messages.

Communicating

Use the messaging thread on each ticket to communicate with your landlord about the issue, schedule access, or ask questions.

Tip: Include clear photos and a detailed description — this helps the contractor prepare and may speed up the repair.