Check-in and Check-out Process

Check-in and Check-out Process

Proper check-in and check-out procedures protect both you and your tenants.

Check-In Process

Before the Tenant Moves In

1. Create a check-in inventory report (see Creating an Inventory Report).
2. Document every room, item, and its condition with photos.
3. Note meter readings (gas, electricity, water).

On Check-In Day

1. Walk through the property with the tenant.
2. Show them the inventory report.
3. Ask them to note any discrepancies.
4. Both parties sign the inventory (digital signature in Latch).
5. Hand over the keys.
6. Record the key handover in Latch.

Check-Out Process

Before the Tenant Moves Out

1. Schedule a check-out inspection.
2. Remind the tenant to clean the property and return all keys.

On Check-Out Day

1. Create a check-out inventory report.
2. Walk through the property, documenting current conditions.
3. Note meter readings.
4. Collect all keys and record the return.
5. Compare with the check-in inventory.

After Check-Out

1. Run the inventory comparison to identify changes.
2. Determine if any damage exceeds fair wear and tear.
3. Process the deposit return or deductions.

Tip: Schedule the check-out on the same day the tenant moves out — this prevents disputes about when damage occurred.