How AI Powers Every Feature in Latch

How AI Powers Every Feature in Latch

Latch does not treat AI as an add-on. Intelligence is embedded into every core feature, working quietly in the background and available on demand through Matt, your AI property manager.

AI in Payments

Smart Payment Allocation

When you record a payment or import bank transactions, Latch uses AI to:

• Match payments to tenants — Recognise tenant names, reference numbers, and recurring patterns from bank descriptions.
• Allocate to the correct period — Automatically determine which rent period a payment covers, even when amounts do not match exactly.
• Flag anomalies — Highlight partial payments, overpayments, or unusual transaction patterns for your review.
• Suggest categorisation — Distinguish between rent, deposit, utility, and other payment types.

Arrears Detection

Latch continuously monitors payment schedules and alerts you when:

• A payment is overdue by a configurable number of days.
• A tenant's payment pattern changes (e.g. consistently late or reducing amounts).
• Total arrears across your portfolio exceed a threshold you set.

AI in Documents

Automatic Extraction

Upload any property document and Latch reads it for you:

• Lease agreements — Extracts start date, end date, rent amount, deposit, break clauses, and tenant obligations.
• Insurance policies — Pulls out cover type, premium, excess, renewal date, and insurer details.
• Certificates — Identifies issue date, expiry date, engineer details, and compliance status.
• Invoices — Extracts supplier, amount, description, VAT, and payment terms.

Document Analysis

Ask Matt questions about any uploaded document:

• "What is the break clause in the lease for 10 High Street?"
• "When does my landlord insurance renew?"
• "Summarise the findings from the latest EICR."

Compliance Monitoring

Latch tracks document expiry dates and warns you before certificates lapse, helping you avoid fines and legal issues.

AI in Maintenance

Intelligent Ticket Creation

Describe a maintenance issue in natural language and Latch:

• Creates a structured ticket with the correct property, unit, and category.
• Suggests a priority level based on the description (e.g. "flooding" triggers urgent priority).
• Recommends a trade category (plumbing, electrical, general, etc.).

Contractor Matching

When a ticket needs assigning, Latch searches your contacts and maintenance history to:

• Find contractors with the right trade skills.
• Prioritise contractors who have worked at the property before.
• Consider past ratings, response times, and costs.

Sub-Agent Coordination

For complex maintenance scenarios, Matt can deploy specialist sub-agents that:

• Liaise with contractors via email to obtain quotes and schedule appointments.
• Keep tenants informed of progress without you lifting a finger.
• Track resolution through to completion and close the ticket.

AI in Reports

Natural Language Reports

Instead of navigating to a reports page and selecting filters, just ask Matt:

• "Show me the rent roll for January."
• "What is my profit and loss for Q4 2025?"
• "Compare income across all my properties this year."

Matt generates the report with the correct data, date range, and format.

Trend Detection

Latch analyses your financial data over time to identify:

• Rising expense categories (e.g. maintenance costs increasing quarter-on-quarter).
• Void period patterns (e.g. properties that take longer to re-let).
• Income trends across your portfolio.

AI in Rent Chasing

Automated Chase Workflows

Activate rent chasing and Latch:

1. Detects overdue payments within hours of the due date.
2. Drafts a professional, context-aware chase email tailored to the tenant and amount.
3. Escalates the tone automatically based on how overdue the payment is (friendly reminder, firm follow-up, formal notice).
4. Sends emails with your approval or fully automatically via action plans.

Chase Intelligence

Matt learns from outcomes:

• Which tenants respond to friendly reminders vs formal notices.
• The optimal timing for chase emails (day of week, time of day).
• When to suggest escalation beyond email (phone call, letter, legal action).

AI in Search

Portfolio-Wide Search

Ask Matt any question and get instant answers drawn from all your data:

• "Which properties have vacant units?"
• "What is my total portfolio value?"
• "How many tenants are on periodic tenancies?"

Cross-Entity Intelligence

Latch connects the dots across entities that traditional tools keep in separate silos:

• "Which tenant has cost me the most in maintenance this year?" (joins tenant, maintenance, and expense data)
• "What is my net yield on 10 High Street?" (combines income, expenses, and property value)
• "Which leases expire in the next 3 months?" (scans all lease data with date awareness)

Tip: The more data you add to Latch — properties, payments, expenses, documents — the more powerful and accurate the AI becomes. Think of it as training your personal property manager.