How to Verify Trusted Emails from Latch

How to Verify Trusted Emails from Latch

We take email security seriously. This guide helps you confirm that an email genuinely came from Latch and is not a phishing attempt.

Our Official Email Address

All emails from Latch are sent from:

• [email protected]

If an email claims to be from Latch but uses a different sender domain, it may not be genuine. Always check the "From" address carefully — look for subtle misspellings like "uselatch.co" or "uselatch.com".

What Our Emails Look Like

Genuine Latch emails share these characteristics:

1. Latch logo — Our logo appears at the top of every email.
2. Clean, consistent design — We use a simple white layout with blue accent colours. No flashy banners or cluttered images.
3. Links point to uselatch.co.uk — Hover over any link before clicking. All genuine links will point to uselatch.co.uk or a subdomain of it.
4. Your name or email — Transactional emails (payment receipts, rent reminders) address you by your first name.
5. Company footer — Every email includes our registered company details: USELATCH LTD, Company No. SC879051, 5 Orrok Lane, Edinburgh, EH16 5HF.

What We Will NEVER Ask via Email

Latch will never email you asking for:

• Your password or login credentials
• Credit card numbers or full bank details
• Requests to transfer money to an unfamiliar account
• Requests to download attachments (we don't send file attachments in transactional emails)
• Urgent demands to click a link or face account closure (we always provide reasonable notice)

Types of Emails We Send

Here are the legitimate emails you may receive from Latch:

Email Type	Purpose
Verification Code	6-digit code when you sign up or verify your email
Welcome Email	Sent when you create a new account
Password Reset	Link to reset your password (only when you request it)
Security Alert	Notification of a new login from an unrecognised device
Payment Receipt	Confirmation when a payment is recorded
Rent Reminder	Notification that rent is due or overdue
Newsletter	Updates about Latch features and blog posts (only if you subscribed)

How to Verify a Suspicious Email

If you receive an email that looks like it might be from Latch but you're unsure:

1. Don't click any links in the suspicious email.
2. Check the sender address — It should be exactly [email protected].
3. Hover over links — The URL should start with https://uselatch.co.uk/.
4. Go directly to Latch — Open your browser, type uselatch.co.uk manually, and log in to check for any notifications.
5. Report it — Forward the suspicious email to [email protected] and we'll confirm if it's genuine.

Report a Phishing Attempt

If you've received a phishing email impersonating Latch:

1. Do not click any links or download attachments.
2. Forward the email to [email protected] with "Phishing Report" in the subject line.
3. Contact us through our contact page if you've already clicked a link or shared any information.

Tip: When in doubt, always navigate directly to uselatch.co.uk instead of clicking links in emails. Bookmark the site for quick access.