Email Verification

Email Verification

Email verification confirms that you own the email address used to create your account.

How It Works

1. After creating your account, Latch sends a verification email to your address.
2. Open the email and click Verify Email.
3. You are redirected to Latch and your account is verified.

Resending the Verification Email

If you did not receive the email:

1. Log in to Latch.
2. You will see a banner asking you to verify your email.
3. Click Resend Verification Email.
4. Check your inbox (and spam/junk folder).

Troubleshooting

Email Not Received

• Check your spam/junk folder.
• Ensure the email address is correct (check for typos).
• Wait a few minutes — emails can be delayed.
• Try the Resend option.

Link Expired

Verification links expire after 24 hours. If yours has expired:

1. Log in to Latch.
2. Click Resend Verification Email for a fresh link.

Wrong Email Address

If you entered the wrong email during sign-up:

1. Log in with the email you used.
2. Go to Settings > Profile.
3. Change your email address.
4. Verify the new address.

Why Verification Matters

Verification is required to:

• Receive email notifications.
• Send communications through Latch.
• Reset your password if forgotten.

Tip: Complete email verification immediately after creating your account — some features are limited until verification is done.