Deleting Your Account

Deleting Your Account

If you no longer need your Latch account, you can permanently delete it. This action is irreversible.

Before Deleting

We strongly recommend:

1. Export your data — Go to Settings > Export Data and download all your records (properties, payments, expenses, documents).
2. Cancel any subscriptions — Ensure billing is up to date.
3. Remove team members — Notify team members that the account will be deleted.

How to Delete

1. Go to Settings > Account.
2. Scroll to the Danger Zone section.
3. Click Delete Account.
4. Read the warning about what will be permanently removed.
5. Type DELETE to confirm.
6. Enter your password.
7. Click Permanently Delete Account.

What Gets Deleted

• All properties, leases, payments, and expenses.
• All documents and files.
• All contacts and maintenance tickets.
• All reports and settings.
• Your profile and login credentials.

What Is Preserved

• Tenant Portal accounts — Tenants who had portal access retain their own Latch accounts but lose access to your property data.
• Emails sent — Previously sent emails remain in recipients' inboxes.

Cooling-Off Period

After deletion, your account enters a 30-day cooling-off period. During this time, you can contact support to restore your account. After 30 days, all data is permanently purged.

Tip: Always export your data before deleting — you may need historical records for tax, legal, or reference purposes even after you stop managing properties.